Return Policy

NO RISK MONEY BACK GUARANTEE: If you are dissatisfied with the Product or JAQX’s monitoring services you may, during the 30 days from the date you receive the Product, return the Product to JAQX for a full refund of the purchase price you paid and any monitoring charges you paid. At your request we will arrange for and pay for shipment, provided that, JAQX reserves the right to charge a restocking fee up to $100 for any returns. The Product must be returned to JAQX Returns – 97 McKee Drive, Mahwah, NJ 07430 with this agreement. Upon your return of the Product within the 30-day return period this agreement will be deemed terminated and neither party shall have any obligation to the other arising out of this agreement.

LIMITED WARRANTY / REPAIR AND REPLACEMENT: In this Limited Warranty the term “you or your” refers to the consumer who has purchased the security system and equipment, sometimes referred to as the Product. The terms “we” or “our” or”us” or “SELLER” or “JAQX” refer to JAQX. Product means the alarm system. THIS LIMITED WARRANTY applies to the Product, consisting of the alarm panel, remote devices, smoke detectors, cameras and any other equipment provided by JAQX intended to be used with and connected to the alarm system. This is the only express warranty for this Product and is in lieu of any other warranty or condition. The Product is warranted to be free from defects in material and workmanship for one year from the date of original purchase. During this period your exclusive remedy is repair or replacement of the Product or any component found to be defective, at our option and discretion.

This Limited Warranty is valid only for the first and original purchaser and is not valid for any subsequent purchaser. This Limited Warranty does not cover batteries, or any problem that is caused by accident, vandalism, negligence or mistake, flood, water, lightning, fire, abuse, misuse, acts of god, and casualty or electrical surges. JAQX is not responsible for App malfunction, including but not limited to, malfunction which corrupts BUYER’s Internet connected device. This Limited Warranty excludes all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price paid by you for the Product. The security system is being sold on an “as is” basis and the entire risk as to the quality and performance of the security system is with the Buyer. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written Limited Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you and some states afford you other rights which may vary state by state. See Your state’s specific statutory protections listed below.

REPAIR AND REPLACEMENT: All repairs, replacement or alteration to the security system made by reason of alteration to Buyer’s premises, or caused by unauthorized intrusion, lightning or electrical surge, or caused by any means other than normal usage, wear and tear, shall be made at the cost of the Buyer. Batteries, electrical surges, lightning damage, software upgrades and repairs, communication devices no longer supported by communication pathways, obsolete components and components exceeding manufacturer’s useful life are not included in the Limited Warranty and will be repaired or replaced at Buyer’s expense. No apparatus or device shall be attached to or connect with the security system unless provided by JAQX. To receive repair or replacement for the Product under the Limited Warranty, BUYER shall send the defective component of the Product, postage paid, with the original receipt and a brief written description of the problem to JAQX at: JAQX Returns – 97 McKee Drive, Mahwah, NJ 07430 We will not provide reimbursement for repairs made by third parties and any unauthorized, improper or incorrectly performed maintenance or repair by others voids this Limited Warranty.